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Download Description File Call Center Edge
The Call Center Edge™

Signature's Call Center Edge™ training program is for any organization that operates a call center.

This program is tailor-made for the specific needs of an organization that recognizes the importance of sales skills, customer service and the correct etiquette through the use of the telephone.

Objectives & Benefits
Who Should Participate?
Customization & Timeline
Objectives & Benefits

By the end of the training program, participants will be able to:

  • Establish the caller’s needs
  • Gain the caller’s interest and discreetly promote products and services
  • Recognize voice tones and what they mean
  • Use tone of voice correctly
  • Utilize standard procedures to improve service levels and increase customer satisfaction which will inevitably increase revenues
  • Practice cross selling
  • Establish credibility and rapport within the first minute
  • Ask better questions and be a better listener
  • Gain commitment that builds client loyatly
  • Ask for business at the right time in the right way
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