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Download Description File Service Edge
Service Edge™
Signature's Service Edge™ training program teaches the frontline and support staff of hotels how to assist customers, fulfill requests and handle the most challenging and difficult situations.
Objectives & Benefits
Who Should Participate?
Customization & Timeline
Objectives & Benefits

By the end of the training program, participants will be able to:

  • Create legendary experience using Signature’s proven technique, for guests at check-in, check-out and throughout their stay
  • Ensure guest satisfaction and boost service scores
  • Deliver and maintain high service levels
  • Create immediate and lasting guest satisfaction
  • Act on customer requests in a service-honoring way
  • Handle challenging situations with winning results
  • Solve guest-related problems with graciousness
  • Maximize and maintain high-level service
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